Terms and Conditions
Welcome to Luma Space! By using our website and placing an order, you agree to the terms outlined below.
🛍️ Made-to-Order Products
All Luma Space products are custom-made to order. Production begins only after payment is received. Due to the personalized nature of our offerings:
Returns, cancellations, and exchanges are not allowed once an order is placed.
📦 Damaged or Defective Items
If you receive a damaged or defective product:
Record an unpacking video from the moment you open the package.
Send the video and clear photos to support@lumaspace.in within 24 hours of delivery.
Our team inspects every product before shipping. In rare cases of shipping damage, we’ll work closely with you to resolve the issue swiftly.
⚠️ Important Guidelines
Failure to report damage within the stated timeframe or absence of an unboxing video may result in rejection of your return/replacement request.
Luma Space reserves the right to deny any return or exchange request that doesn’t meet the stated conditions.
Items that do not qualify for a return or replacement will be sent back at the customer’s expense, and no refund will be issued.
đź“ž Need Help?
For any questions, concerns, or assistance, please don’t hesitate to contact us:
📧 Email: support@lumaspace.in
💬 Instagram DM / WhatsApp: We’re just a message away!
By continuing to use our website and placing an order, you acknowledge and accept these terms.