Shipping Policy
At Luma Space, we aim to deliver your custom-made products safely and on time. Here’s everything you need to know about our shipping process:
🚚 Shipping Process
We’ve partnered with trusted third-party logistics companies to ensure smooth and secure deliveries across India and beyond.
- Once your order is confirmed, please allow up to 14 business days for processing and production before shipment.
- Since each product is custom-made, this processing time is essential to ensure top-notch quality.
📦 Shipping Time & Rates
- Delivery timelines may vary based on your location and the shipping method selected at checkout.
- Shipping charges are calculated automatically at checkout based on the weight of your order and delivery location.
You will be able to review your shipping cost before completing your purchase.
🕒 Delivery Estimates
We strive to meet the estimated delivery timeframe shown during checkout. However, delays may occur due to factors beyond our control such as:
- Weather conditions
- Logistic partner delays
- National holidays or unforeseen events
We appreciate your patience and support in such cases.
⚠️ Damaged Deliveries
In the rare event that your order arrives damaged:
- Take clear photos of the damaged product and packaging.
- Share an unboxing video along with the images.
- Email us at support@lumaspace.in within 24 hours of delivery.
Once verified, we’ll arrange a free replacement at no additional cost.
🔁 Returns
Due to the customized nature of our products:
- We do not accept returns or offer refunds for reasons other than damage during transit.
- We are unable to process exchanges or cancellations once an order has been placed.
We sincerely apologize for any inconvenience this may cause and thank you for understanding.
📬 Contact Us
If you have any questions or concerns about our shipping policy:
📧 Email us at support@lumaspace.in
💬 Message us on WhatsApp or Instagram DM – we’re always happy to help.