At Luma Space, every product is made-to-order, handcrafted with precision and care once your order is confirmed.
🚫 Returns & Cancellations
Because all products are custom-made, we do not accept returns, exchanges, or cancellations once the order is placed.
📦 Damaged or Defective Products
In the rare case that your order is damaged during transit or you receive a defective product, please follow these steps:
- Record an unboxing video from the moment you open the package.
- Share the video and clear images of the defect with us within 24 hours of delivery.
This helps us verify the issue and resolve it smoothly.
Our team conducts strict quality checks before shipping, but if anything goes wrong during transit, we’ll handle it with utmost care and responsibility.
⚠️ Important Note
- Any delay in reporting damages or missing an unboxing video may result in disqualification for replacement.
- Luma Space reserves the right to deny returns or replacements that don’t meet our terms. Any non-eligible item will be sent back at the customer’s expense.
For any queries or support, reach out to us at support@lumaspace.in or connect via Instagram DM / WhatsApp.
Shipping Policy
🚚 Shipping & Delivery
We’ve partnered with reliable third-party logistics companies to ensure safe and timely delivery.
- Processing Time: Please allow 14 business days for us to craft your order before it is shipped.
- Shipping Duration: Delivery time depends on your location and the shipping option selected at checkout.
- Shipping Charges: Calculated at checkout based on product weight and your delivery pincode.
🕒 Estimated Timeline
Total time = Processing Time (14 days) + Shipping Time (varies by region)
📦 Delivery Delays
Although we aim to deliver your order on time, factors like weather, festivals, or courier issues may cause delays. We appreciate your patience in such rare cases.
Damaged Deliveries
If your package arrives damaged:
- Email us at support@lumaspace.in with the unboxing video and photos of the damaged product and packaging.
- Once verified, we’ll arrange a free replacement promptly.
Returns & Refunds
We do not offer returns or refunds unless the item is damaged or defective upon arrival.
Thank you for understanding the custom nature of our products. Every rug and decor piece is made just for you!
Contact Us
Still have questions?
Email us at support@lumaspace.in
Or message us on Instagram / WhatsApp – we’re here to help!